|
Q&A
Send questions directly to us without e-mail, using "Memo
Direct." Learn more by clicking here.
Editorial opinions
expressed in our answers are for your information only; they do not constitute medical, legal, or similarly licensed
or regulated forms of advice, nor do they necessarily reflect the opinions of
instructors or other persons associated with the corporation. All rights
reserved © 1999-2002 Corporate Training Partners, Inc.
Why give others (outside
departments) some sales or
finance training?
Q. Why should non-accountants receive
financial training, or non-salespeople receive sales training?
A. Increasing numbers of companies
share internal financial data with members of the organization.
But, this effort is wasted (or even
harmful) when employees misinterpret the information!
At the same time,
increasing numbers of employees are expected to interact well
with customers, understand the "voice of the customer,"
and be creatively responsive to customers.
Yet, these employees
are NOT accountants or sales specialists!
Thirty years ago, who cared if these individuals
understood accruals, or how to listen to a customer? Back then, few
non-specialists participated outside their own specialty. Today, it is
commonplace.
We think companies are
better off when their members understand their
companies' financial goals and reporting, and how to contribute to the care of
their customers.
| 